Today’s online business potential means that even the smallest company with the next big idea can now reach a global audience comparatively easily. However if you want to grow a loyal customer base it’s vital to ensure that your service is impeccable – which means that right from the start you need to have your ecommerce fulfillment systems poised and ready to go at a moment’s notice. When you’re looking for a supplier who can support you in fulfilling your sales here are some key points to consider.
Make sure your order fulfillment runs like clockwork
If you’re a start-up or SME you might think that engaging the services of a logistics fulfillment warehouse is just too big a step. But in reality there are professional warehouse and distribution providers out there who can accommodate your needs without breaking the bank. The key lies in carefully assessing your options and asking the right questions when you’re shopping around.
When you’re talking to an ecommerce fulfillment provider make sure they’re ready and willing to serve your size of business. Can they accommodate smaller and potentially fluctuating levels of stock? Can they take deliveries at short notice? If there’s a problem with the condition of your consignment how will they rectify this? These issues are well worth looking into so that you don’t find yourself immersed in a headache of red tape and delays when the unexpected happens.
Look for online control of your ecommerce fulfillment
As a busy entrepreneur you need to be out there generating the next big opportunity for your business. But you also need the peace of mind of knowing you’re totally in control. The good news is that there are some logistics providers out there who can link your front end site to their warehouse and your order fulfillment processes. Not only will this save you huge amounts of time and worry, it will also impress your customers with fast and efficient service.
Look for providers who can offer you the ability to control your account via your phone, tablet or PC. Ideally you should be able to log in and see exactly what’s happening with your orders, deliveries and returns. Some can even set your ecommerce fulfillment system up so that when new products arrive and are listed at the warehouse they are also automatically listed on your site. You’ll be free of cumbersome manual updates and will never have to deal with a customer who is irritated because a product they ordered is out of stock.
Explore what value your ecommerce fulfillment provider can add
Even if your business is relatively small, in a competitive environment it’s always a good idea to explore what savings and benefits you can enjoy when you choose an order fulfillment service. Your provider may be able to offer you trade savings on shipping costs, delivery tracking and other tools that will serve your customers well but could otherwise eat into your profits.